Broadband Technician Lead
Company: Astound Broadband powered by Wave
Location: Rio Dell
Posted on: July 2, 2025
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Job Description:
Astound Broadband, the sixth-largest telecommunications provider
in the United States, is a leading supplier of cutting-edge
technology and communications services—and applicants like you make
it all possible. To develop your career, we provide one-on-one
training and coaching, a supportive work environment and the
opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including
rewards, recognition and employee discounts to ensure your
continued success. With us, you’ll stay empowered to do your best
work by creating astounding possibilities for local communities and
beyond. Where you will work: This position is based out of the
Astound Broadband's Garberville, CA office and would be an in
office/field role. A Day in the Life of the Broadband Technician
Lead: Residential and Commercial install, service/repair, and
disconnects* (data, video, phone) on customer premises Assist
supervisors and technicians with escalations and specialized work
orders Ensure/record correct RF and signal levels within
specifications Communication with leadership and dispatch as needed
Customer education Operate company vehicle in safe and responsible
manner Participation in a 24/7 on-call rotation Other duties as
assigned What You Bring to the Table: 2 years experience as a
Technician in the Telecommunications industry (6 months
satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network
experience preferred) Proficiency in problem-solving, time
management, and basic computer skills Experience with power tools,
reading and interpreting NIMS and AutoCAD maps Must possess a
working knowledge of phone/IP networks and POS systems, and ability
to effectively communicate the differentiation Strong customer
service skills Strong verbal and written communication skills
Ability to work effectively, both independently and as part of a
team Must possess a valid driver's license with a satisfactory
driving record compliant with the company policy Education &
Certifications: High school diploma or equivalent We're Proud to
Offer a Comprehensive Benefits Package Including: 401k retirement
plan, with employer match Insurance options including: medical,
dental, vision, life and STD insurance Paid Time Off/Vacation:
Starting at 80 hours per year, and increases based on tenure with
the organization Floating Holiday: 40 hours per year Paid Holidays:
7 days per year Paid Sick Leave: Astound allows a number of paid
sick hours per calendar year and varies based on state and/or local
laws Tuition reimbursement program ( after 1 year of employment up
to $4,000.00 per calendar year) Employee discount program ( If in
our serviceable area) *Benefits listed above are for regular
full-time positions The base pay range represents the low and high
end of the hiring range for this job. Actual pay will vary and may
be above or below the range based on various factors including but
not limited to relevant skills, experience, and capabilities. The
base salary range in California for this position, plus
opportunities for bonus, benefits and commission, if applicable,
is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of
the position : Home Garaging ( If you qualify) Provided tools,
uniforms, and work vehicle Paid Training Our Mission Statement: *
Take care of our customers * Take care of each other * Do what we
say we are going to do * Have fun Diverse Workforce / EEO : Astound
Broadband is proud to be an Equal Opportunity Employer and we are
dedicated to cultivating a diverse, equitable and inclusive
workplace where employees feel valued, respected and empowered.
Discrimination of any kind has no place here. We are dedicated to
providing equal opportunities for all employees and applicants,
regardless of race, color, religion, sex, pregnancy, national
origin, age, physical and mental disability, marital status, sexual
orientation, gender identity or expression, genetic information,
military, veteran status, and any other characteristic protected by
applicable law. We strive to create a culture that celebrates our
differences and promotes fairness and inclusivity in all aspects of
our business. FCO (For San Francisco Candidates Only): Pursuant to
the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: Astound Broadband powered by Wave, Redding , Broadband Technician Lead, Engineering , Rio Dell, California