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Telecommute Senior Technical Support Engineer

Company: VirtualVocations
Location: Redding
Posted on: February 2, 2019

Job Description:

A technology company is filling a position for a Telecommute Senior Technical Support Engineer.Must be able to: Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone Perform product tests and participate to internal QA and bug verification activities Leverage product usage data to proactively engage Customers experiencing product issuesRequired Skills: Travel and expense coverage for company-related trips & events Strong troubleshooting and excellent technical communication skills (in English) Prior experience in customer-facing roles, and SQL or NoSQL technologies Experience with at least one programming language, e.g. Java, C, Javascript Network fundamentals (DHCP, DNS, HTTP) Experience with ticketing systems (JIRA, Zendesk etc.)

Keywords: VirtualVocations, Redding , Telecommute Senior Technical Support Engineer, Engineering , Redding, California

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