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Senior Program Manager - Mental Health - Mobile Crisis Programs

Company: Humboldt County, CA
Location: Eureka
Posted on: April 1, 2024

Job Description:

Salary: $45.27 - $58.10 Hourly

Location : Eureka, CA

Job Type: Full-time

Job Number: 24-00032

Department: Department of Health and Human Services

Division: 424 - Mental Health

Opening Date: 02/05/2024

Closing Date: Continuous



Department of Health & Human Services

For first consideration, please apply by Monday, 2/19/2024.

Are you interested in making a difference? If so, please consider joining our dedicated team at the Department of Health & Human Services.

What You'll Do:
This position is responsible for a variety of duties, including;

  • Oversee the day-to-day operations and management of the mobile crisis programs throughout the county.
  • Collaborate with community partners such as law enforcement, hospital emergency departments, EMS and other community-based service providers to individuals who are having behavioral health crisis.
    Where You'll Do It:
    This position is located at 2944 D St., Eureka, CA.

    A typical schedule for this position is Monday - Friday, 8am-5pm.

    This is a continuous recruitment and Human Resources reserves the right to close this recruitment at any time.

    Under direction, provides oversight and programmatic development, coordination and implementation for multiple and/or complex programs or service delivery systems in the Department of Health and Human Services- Behavioral Health for our adult justice involved programs (services provided within the Humboldt County Correctional Facility, Community Corrections Resource Center & Diversion programs in our outpatient settings); performs administrative oversight of integrated programs and program support; performs related work as assigned.


    This class is responsible for the effective implementation of multiple complex programs offering direct services to clients, including program development, and integration of programs and services. Programs may include non-direct services such as training, resource development, and research and evaluation, and client and stakeholder advisory groups. Services may include family intervention, psychiatric crisis services, intensive and habilitative day treatment, individual, group, or family psychotherapy, alcohol and other drug treatment and prevention, and a variety of related support services. This class is characterized by administrative and programmatic responsibilities in addition to staff supervision.

    • Plans, organizes and provides day to day direction and supervision of assigned staff providing similar or related multidisciplinary services.
    • Administers programs; administers some budget funds and acts as liaison and coordinator in all programmatic areas.
    • Establishes and implements framework for implementation of multidimensional programs including coordination of participants and department staff.
    • Plans, organizes and provides direction of program support activities including cultural competency, training, and resource development.
    • Plans, develops and administers policies and procedures for multiple complex service delivery systems including active participation of community stakeholders and other community groups.
    • Interprets and applies state, federal and local regulations in relation to the programs and ensures compliance by both County provided and contracted service providers.
    • Recommends the hiring of assigned staff, evaluates employee performance, counsels employees and recommends disciplinary action when necessary.
    • Makes or reviews decisions on difficult patient/client assessments and case situations.
    • Directs services and treatment in the areas of inpatient and outpatient, adult, child and geriatric psychotherapy, alcohol and other drug therapy and diversion, crisis intervention, and social and rehabilitative services.
    • Prepares and directs the data collection and data analysis system and prepares a variety of complex reports using data collected.
    • Identifies and utilizes community resources; develops and trains such resources; makes appropriate referrals for patient services.
    • Provides information regarding program and client population needs to state groups and the legislature; acts as an advocate for the client population.
    • Participates in the department management team; provides consultation to and serves on community advisory committees and other groups including state, federal, County and other local and community organizations.
    • May provide coordination for resolution of concerns between branches and integrated programs.
    • May oversee or identify program funding sources and prepares grant applications and proposals to secure funding; may oversee or develop statistical information and analyzes data in support of program and planning recommendations.
    • Directs the receipt and review of program applications and the determination of eligibility for program participants; personally makes difficult eligibility decisions.
    • Prepares or participates in the preparation of the division budget; may monitor budgets and other financial reports.
    • Prepares documentation, correspondence and other written materials related to program services; maintains or directs the maintenance of records and files.
    • May serve as case coordinator for assigned patients or clients.

      Knowledge of:
      • Principles and techniques of mental health, health and human service program administration and service delivery including developing goals and objectives.
      • Supervisory principles and practices, including work planning, direction, evaluation, training, and discipline.
      • Federal, state and local laws concerning mental health, health and other human service programs and applicable regulations.
      • Principles and practices of community group organizing, effectively soliciting participation and partnerships with consumer and other community groups and representatives. Interviewing and counseling methods and techniques.
      • Social and psychological aspects of mental health or substance abuse related problems.
      • Principles of community mental health, public health, child welfare and other human services programs.
      • Causes and treatment of mental and emotional disorders or alcohol and drug addiction.
      • Community agencies and other service providers providing services to the mentally ill and drug and alcohol program clients.
      • Funding sources for mental health and related programs and services including fundable services and activities.
      • Methods and techniques for evaluating clients' progress.
      • Basic budgetary principles and practices.
      • Standard office practices and procedures, including the use of common office equipment.
      • Business arithmetic and statistical recordkeeping.
        Skill in:
        • Developing, implementing and administering complex mental health, health or other human services programs.
        • Evaluating the effectiveness of programs and services and making necessary changes and improvements.
        • Coordinating community work groups, mobilizing community resources, soliciting input and developing implementation plans.
        • Collaborating and coordinating services across internal and external systems to DHHS.
        • Principles and practices of effective mediation and conflict resolution.
        • Planning, organizing, directing, supervising and reviewing the work of assigned staff including multidisciplinary clinical staff.
        • Preparing effective treatment plans and working with all age groups of clients/patients and their families.
        • Interpreting, explaining and applying laws, regulations and policies related to mental health, health or human services programs.
        • Representing the County in contacts with other County agencies, community agencies and the public.
        • Preparing clear and concise reports, correspondence and other written materials.
        • Maintaining accurate records and files.
        • Exercising sound independent judgment within established guidelines.
        • Establishing and maintaining effective working relationships with those contacted in the course of the work.
          Other Requirements:

          Must possess a valid California driver's license. Some assignments may require an appropriate license to practice as a Licensed Clinical Social Worker, Marriage and Family Therapist, Licensed Clinical Psychologist, or Psychiatrist in the State of California. In addition some assignments may require two years post licensure experience providing direct services in a mental health and/or drug and alcohol program.

          Desirable Education and Experience:

          A typical way to obtain the knowledge and skills outlined above: Equivalent to possession of a Master's degree with major coursework in social services, counseling, psychology or other appropriate field and five years of experience, including supervisory and/or administrative experience in a mental health or human services program.

          For information about County benefits, visit our benefits webpage:

          For details about employee perks, see our Employee Perks flyer:


          How long does it take to fill out the application?

          • You should allow 30 - 45 minutes to fill out your application.

            Can I change my application after submitting it?
            • You may only submit one application per day.
            • You may submit an edited application after waiting at least one day from your initial submission.
            • Only the most recent application submitted will be considered. All other applications will be archived.
              How long until I hear back from you?

              • You can expect to hear back from Human Resources about 3 - 4 weeks after the closing date listed on the job posting.

                How can I check for updates on my application?

                • You can log into your Government Jobs account and review current information regarding any application you have submitted.

                  Will I be informed if I am not selected for an interview?

                  • Yes, you will be informed if you are not selected for an interview.

                    The County of Humboldt's Commitment to Diversity, Equity, and Inclusion

                    Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways - oftentimes, outside of formal institutions - and strives to take a holistic approach to in assessing an applicant's qualifications for a position.

                    If you're excited about this role but your past work experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply.

                    HOW TO APPLY

                    A complete, original application must be filed for each position you are interested in applying for. Applications must be submitted online through the County's automated application system at no later than the final filing date listed on the job flyer. All applications are screened by both Human Resources staff and may be screened by additional subject matter experts. The most qualified candidates may then be invited for further testing.

                    It is important that your application shows all the relevant experience and education you possess. Human Resources staff does not consider or review resumes or attachments.

                    Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in any employment examinations will be compared with the performance of others who take the tests. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible.

                    CalPERS RETIREMENT PROGRAM

                    Employees fall into one of the following tiers based on the date you first start working for the County or any other employer that uses CalPERS for retirement.
                    • Tier I - Prior to 7/5/2012: 2.7% @ 55
                    • Tier II - Post 7/6/2012: 2% @ 55
                    • Tier III - Post 1/1/2013: 2% @ 62
                      If this is your first job with a CalPERS employer, you'd be in Tier III.
                      • 2.0 means that for every year you work for the County, you will receive 2% of your maximum annual pay rate for every year that you work for us (or other CalPERS employers) if you work the required minimum number of years (that's called vesting) and retire after the age following the @.
                      • If you work 20 years and retire at 62 years of age, you will receive 20 x 2% or 40% of your maximum annual pay rate every year in retirement payments.

                        SELECTION PROCEDURE

                        The County runs its hiring on a set of rules to ensure that it is fair. Hiring and promotion are based on performance and having the best qualifications for the job. "Examination" doesn't always mean taking a test, sometimes it just means how we compare your application to others who have applied, and an "oral examination" means a scored and structured interview.

                        POLICY OF NONDISCRIMINATION

                        The County of Humboldt does not discriminate based on mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact the Human Resources Department at (707) 476-2349 well in advance of the examination to request an accommodation.

                        The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

                        MEDICAL EXAMINATION

                        A pre-employment medical examination provided by the County may be required upon offer of employment.

                        OTHER EXAMINATIONS

                        Some positions also require psychological evaluation and/or extensive background investigation.


                        Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver's license.

                        PROBATIONARY PERIOD

                        Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

                        EMPLOYMENT ELIGIBILITY

                        It is the County's intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

                        DISASTER SERVICE WORKERS

                        All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



                        This position requires driving on behalf of the County of Humboldt. Do you possess a current and valid U.S. driver's license?
                        • Yes
                        • No


                          This position requires an appropriate license to practice as a Licensed Clinical Social Worker, Marriage and Family Therapist, Licensed Clinical Psychologist, or Psychiatrist in the State of California. Do you meet this requirement?
                          • Yes
                          • No


                            If answered yes to question 2 above, please indicate your license number:


                            Please indicate your highest level of education obtained.
                            • High School Diploma or GED
                            • Some College
                            • Associate's Degree or 2-year equivalent
                            • Bachelor's Degree or 4-year equivalent
                            • Master's Degree
                            • None of the above


                              Please indicate how much experience you have in a supervisory or administrative capacity in a mental health or human services program.
                              • No experience
                              • Less than 1 year
                              • 1-2 years
                              • 2-3 years
                              • 3-4 years
                              • 4-5 years
                              • More than 5 years


                                Please describe your experience in a supervisory or administrative capacity in a mental health or human services program.


                                Any other coursework, training or experience you would like to add that directly relates to this position.

                                Required Question

Keywords: Humboldt County, CA, Redding , Senior Program Manager - Mental Health - Mobile Crisis Programs, Healthcare , Eureka, California

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