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Virtual Telecommunications Customer Success Advocate II

Company: VirtualVocations
Location: Redding
Posted on: September 22, 2022

Job Description:

A telecommunications company is seeking a Virtual Telecommunications Customer Success Advocate II.

Candidates will be responsible for the following:
Implementing customer success plansusing standardized journey templates
Leveraging and managing overall customer metrics
Evaluating current product and portal adoption maturity level
Must meet the following requirements for consideration:

3+ years customer success or account management experience
Bachelor's Degree or equivalent work experience
Experience working with and supporting enterprise customers, evaluating, and responding to needs
Excellent communication and interpersonal skills with ability to build relationships within customer accounts
Ability to proactively problem solve, make decisions on issue resolution
Technical aptitude to learn data networking technologies, products, and features

Keywords: VirtualVocations, Redding , Virtual Telecommunications Customer Success Advocate II, IT / Software / Systems , Redding, California

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