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Remote Customer Success Associate

Company: Stergeron, LLC, GroupGreeting.com
Location: Redding
Posted on: April 6, 2021

Job Description:

An online retail company is filling a position for a Remote Customer Success Associate. Individual must be able to fulfill the following responsibilities:Effectively resolving a high volume of customer support requests via emailEducating customers on how to use the website and troubleshootEscalating unresolved issues that require more in-depth knowledge or technical assistanceQualifications for this position include: Bachelor's degreeMinimum 2 years experience working in customer support, customer success, or account managementGenuine passion and care for assisting customer concerns and inquiriesSuperior written and oral communication skillsExperience working with FreshDesk and/or similar customer service platformsStrong organizational skills and attention to detail

Keywords: Stergeron, LLC, GroupGreeting.com, Redding , Remote Customer Success Associate, Other , Redding, California

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