Customer Experience Specialist (Advisor)
Company: Best Buy
Location: Redding
Posted on: April 8, 2021
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Job Description:
The Best Buy Advisor engages customers using relationship skills
and inspires them to see what's possible with technology. In
addition, they build quality relationships with customers and
clients, making them feel excited, confident, and appreciated while
providing them with relevant and memorable solutions.Our Best Buy
Advisor maintains knowledge of technology products and services
through necessary trainings and certifications as well as
self-development. The Advisor learns fundamental sales and customer
service skills while having the opportunity to train across the
departments they're most excited about.Our Advisors support the
operational processes of sales, returns and exchanges when working
in customer service. They also work closely with other employees to
demonstrate, promote, and sell products and services within all
store sales zones as needed.Key ResponsibilitiesHelps drive a
positive customer experience by building relationships, exhibiting
empathy, and providing solutions to their needs.Engages customers
using acquired skills to complete and support the customer
experience.Processes transactions such as sales orders, returns and
exchanges.Achieves profitable growth to meet team and individual
goals while enabling an excellent customer shopping
experience.Applies the appropriate knowledge and expertise through
ongoing learning and self-development.Utilizes available tools to
stay current on promotional initiatives and help execute profitable
growth through critical business drive times.Generates future
opportunities by discovering the deeper needs of our customers to
build lasting relationships.Embraces our learning culture to
continuously improve existing skills while acquiring new ones in
support of our customer obsession and advancing your
contribution.Maintains merchandising and department readiness to
serve customers within a specified area.Basic QualificationsAbility
to work successfully as part of a teamPreferred Qualifications3
months experience working in customer service, sales or related
fields
Keywords: Best Buy, Redding , Customer Experience Specialist (Advisor), Other , Redding, California
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