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Client Service Associate

Company: Morgan Stanley
Location: Redding
Posted on: May 3, 2021

Job Description:

POSITION SUMMARY:The Client Service Associate enhances the client experience by providing exceptional client service, supporting Branch functions as needed, assisting in safeguarding client assets, and serving as administrative and operational support to Financial Advisors. The Client Service Associate is responsible for understanding firm policies, procedures and digital capabilities that will allow them to interact with Financial Advisor teams, as well as, new and existing clients. DUTIES and RESPONSIBILITIES:Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to dateConduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access and cash management offerings, that support clients' needsOnboard new client accounts, which includes the collection of required documentation and client informationSupport the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminarsRegularly seek opportunities to use firm resources for peer sharing and collaborating with Financial AdvisorsProactively participate in firm initiatives directed by local management Actively engage in available training and education programs to maintain current status on policies, procedures and risk awareness Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenanceQualifications:EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:Education and/or Experience High School Diploma/EquivalencyCollege degree preferredIndustry experience is a plusWillingness to obtain Series 7, 63 and 65 or Series 7 and 66 Knowledge/SkillsStrong computer skills and knowledge of Microsoft Office productsExceptional interpersonal and client service skillsDetail orientated with superior organizational skillsTeam player with the ability to collaborate with others Ability to work in a fast-paced, evolving environmentReports To:Complex Business Service Officer or Business Service Manager Morgan StanleyEOE committed to diversifying its workforce.M/F/D/V.

Keywords: Morgan Stanley, Redding , Client Service Associate, Other , Redding, California

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