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Call Center Rep

Company: Tri Counties Bank
Location: Redding
Posted on: June 6, 2021

Job Description:

Career opportunity!

Fantastic benefits including comprehensive medical/dental/vision coverage, paid time off (Vacation and many Holidays), Employee Stock Ownership Program, 401K.

Start or grow your career here!

Many of our Call Center Reps promote up and/or transfer into new roles after gaining Tri Counties Bank experience.

POSITION SUMMARY

Call Center Representatives are responsible for assisting customers with account research or problem solving. They ensure timely and accurate resolution which may require collaboration with other departments. They communicate status with the customer if the issue is not resolved at first point of contact. They are knowledgeable regarding our products and services and capable to explain this information to the satisfaction of customers. They assess customer needs and recommend and refer customers to internal business partners. They are proficient with technology systems used to enroll and support customers with online banking, bill pay, mobile banking, debit cards and the VRU. They have excellent customer service skills and deliver a superior customer experience resulting in retention of existing customers and development of customer loyalty.

MAJOR RESPONSIBILITIES

  • Uses a proactive approach to identify customer needs and potential sales opportunities, providing solutions and resolving problems through inbound calls, emails and chats.
  • Uses problem solving methods to listen, empathize, apologize, react and notify the customer of a solution.
  • Answers inquiries and resolves problems by clarifying desired information; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Conveys information to customers in a clear, compelling way that will positively influence each customer's thoughts and actions.
  • Sells additional services by recognizing opportunities to up-sell accounts; explains new features.
  • Maintains the Signature core system and/or other customer database systems by entering information.
  • Answers all inquiries regarding the Bank's service/product promotions and advertisements.
  • Enhances the Bank's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Performs other work-related duties as assigned.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

  • High school diploma or GED required unless age 18.
  • Works well in a team environment.
  • Has the focus, persistence, positive outlook and discipline to meet the personal demands of a high volume, fast paces sales/service and technology support role/environment.
  • Sets high standards of personal performance, quality and accountability.
  • Ability to use basic office systems and equipment, such as a computer, telephone headset, copier and fax machine, and Microsoft software

Full job description available upon request.

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ:TCBK) headquartered in Chico, California, providing a unique brand of customer Service with Solutions available in traditional stand-alone and in-store bank branches in communities throughout Northern and Central California.

The Bank provides an extensive and competitive breadth of consumer, small business and commercial banking financial services, along with convenient around-the-clock ATM, online and mobile banking access.

Tri Counties Bank has remained strong and profitable through a top-down commitment to its core values, sound business principles and responsible lending practices.

Our success is also based on our involvement in the communities we serve. The personal touch comes naturally to Tri Counties Bankers. You may recognize us at business, school and non-profit events, baseball games and local eateries, skiing in the mountains, boating on the lakes, and fishing the local streams or attending an event in The City or on the peninsula.

Keywords: Tri Counties Bank, Redding , Call Center Rep, Other , Redding, California

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