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Associate Patient Access Representative - HUM Harris Orthopedics

Company: Mission Hospital Mission Viejo
Location: Eureka
Posted on: June 6, 2021

Job Description:

We are looking for an Associate Patient Access Representative for the HUM Harris Orthopedics Department at St. Joseph Heritage Healthcare.

Location: Eureka, CA
Work Schedule: Full time - 80 Biweekly hours
Shift: 8 hour, Days

Job Summary:
Under the direction of the site supervisor or manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Associate Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

Essential Functions:

  • Verify patient demographics and activate patients in the system of record upon arrival on the date of service, if the patient has been pre-registered.
  • Verify patient insurance by confirming and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. Referrals to Financial Counselor, when appropriate.
  • Contacts patients family or physician office to obtain missing insurance information and authorizations.
  • Ensure required/applicable forms and documents are presented and explained during time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).
  • Obtain all necessary patient signatures at time of arrival.
  • Perform collections and cashiering functions when appropriate.
  • Understands ministrys policies on discounts, patient payments plans and global services.
  • Ensure financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.
  • Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner.
  • Assist patients and customers in navigating throughout the facility.


  • Ability to complete assigned functions.
  • Ability to identify and escalate issues related to registration and customer service functions.
  • Communicate through both verbal and written method of communication.
  • Effective written and verbal communication skills.
  • Knowledge of computer software programs and use of basic office equipment required.
  • Ten-key touch required and ability to type 30-40 WPM.

Minimum Position Qualifications:

Education : H.S. Diploma or GED

Experience : 1 year of Customer service or general office work

Preferred Position Qualifications:

Experience : 1 year of Healthcare office experience

Apply Today! Applicants that meet qualifications will receive a text message with additional questions from our Modern Hire system.

Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values. Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Mission Hospital Mission Viejo, Redding , Associate Patient Access Representative - HUM Harris Orthopedics, Other , Eureka, California

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