Customer Service Associate

Company: Farmers Insurance
Location: Redding
Posted on: June 6, 2021

Job Description:

Were seeking a positive, personable customer service representative for a rewarding career opportunity! Youll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and cant wait to get started!

Responsibilities:

Utilize scripts to handle difficult customer situations and bring them higher up, if necessary Keep track of customer accounts and make updates with new account information as necessary Find patterns in customer complaints and bring them to the team for improvement Provide thorough follow-ups to customer interactions, ensuring customer satisfaction Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

Qualifications:

High school graduate, G.E.D. recipient, or equivalent Display strong communication skills, active listening skills, and personal skills Strong knowledge of customer interface and interaction

About Company: Farmers was established in 1928. We're one of the country's largest insurance groups. #1 in California with approximately 20 billion in annual written premium. Also we serve more then 16 million households with more than 19 million policies.

Keywords: Farmers Insurance, Redding , Customer Service Associate, Other , Redding, California