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Customer Service Advisor

Company: Farmers Insurance
Location: Eureka
Posted on: June 6, 2021

Job Description:

Do you love interacting with others, making connections, and helping people? Then youre an excellent fit for the customer service representative position at our company! Youll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job youll love, we highly encourage you to apply.


Respond to customer inquiries, product and service questions, and customer complaints Work closely with the sales lead to stay up-to-date on service and product knowledge Find patterns in customer complaints and bring them to the team for improvement Keep track of customer accounts and make updates with new account information as necessary Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction


Excellent active listening, interpersonal, and communication skills

High school diploma, G.E.D. or equivalent Strong knowledge of customer interface and interaction

About Company: Farmers was established in 1928. We're one of the country's largest insurance groups. #1 in California with approximately 20 billion in annual written premium. Also we serve more then 16 million households with more than 19 million policies.

Keywords: Farmers Insurance, Redding , Customer Service Advisor, Other , Eureka, California

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