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Service Champion (3556)

Company: Eureka Restaurant Group
Location: Eureka
Posted on: June 7, 2021

Job Description:

Eureka! Values

Eureka! is an expression of delight in finding, discovering or solving something and this exclamation of joy starts with you. Our values driven culture is full of passionate people serving those hungry to discover a local blend of America's best. Many of our guests are joining us for the items they crave or offerings they wish to explore. Our aim is to attract and hire talent that provides an enthusiastic experience for all our guests while being a great co-worker for their teammates. Our goal is to make others FEEL GOOD & FEEL ALIVE! If this sounds like you, keep reading!

Purpose of the Position

Greet all guests with personal style and provide personable, helpful and efficient food service while maintaining a high level of contribution to the restaurant. This is a non-exempt position that reports directly to the General Manager and indirectly to others in management.

Essential Job Functions

  • Outgoing personality

Passion for the brand

Positive Attitude

Consistent attendance and punctuality

Compliance with employee handbook and training manuals

Strong communications skills and being able to interact with Kitchen and FOH operations

Ability to work successfully in a fast paced environment

Ability to effectively work and organize an expo/QSR screen; have a sense of urgency

Assist, prepare and package take-out orders

Ability to utilize a tray to deliver beverages

Attend to the needs of all guests in a professional, expeditious and courteous manner

Efficiently operate the point-of-sale (POS) system

Maintain a thorough knowledge of all menu and bar items in order to respond accurately to guests' inquiries

Prepare and serve beverages according to time and quality standards

Know all table and bar seat numbers and deliver food orders

Execute proper food and drink placement at all tables

Bus, manicure and sanitize tables throughout the restaurant

Polish and roll silverware

Transport plates, bowls and glasses from Dish station to the cooks line

Replenish condiments, as needed, such as straws, napkins, ice

Maintain, sanitize and restock the expeditor and wait stations; take out trash

Assist in seating guests and answering the telephone, as needed

Perform appropriate opening and closing duties, such as cleaning and food prep

Observe state and federal laws regarding the service of alcohol

Maintain cleanliness of our restrooms periodically

Observe all state and local safety regulations


  • At least 18 years of age
  • TAM/ Alcohol Awareness Card
  • Food Handler Safety Training Card

Equipment Used

  • Point-of-Sale system

Assorted knives, scissors

Coffee/Tea/Espresso Machines, if applicable

Assorted china and flatware

Yelp waitlist or One Dine App

Tray to carry beverages

QSR/Expo Screen


Physical Demands and Work Environment

Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing, and repetitive hand and wrist motion; working with and around hot, cold, and hazardous equipment in a fast paced and congested environment that will occasionally be loud, hot and/or physically demanding.

At-Will Statement & Job Description Disclaimer

This position is at-will. Service Champions have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, Eureka! has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with Eureka! This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.

2016 Eureka! Restaurant Group, an equal opportunity employer | All rights reserved (2016)

Keywords: Eureka Restaurant Group, Redding , Service Champion (3556), Other , Eureka, California

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