Hospitality Guide (3559)
Company: Eureka Restaurant Group
Location: Eureka
Posted on: June 7, 2021
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Job Description:
Eureka! Values Eureka! is an expression of delight in finding, discovering or
solving something and this exclamation of joy starts with you. Our
values driven culture is full of passionate people serving those
hungry to discover a local blend of America's best. Many of our
guests are joining us for the items they crave or offerings they
wish to explore. Our aim is to attract and hire talent that
provides an enthusiastic experience for all our guests while being
a great co-worker for their teammates. Our goal is to make others
FEEL GOOD & FEEL ALIVE! If this sounds like you, keep reading! Purpose of the Position Representing the brand at first point of contact, Hospitality
Guide are a very important part of the Eureka! experience. Greet
all guests with personal style, seat all guests in a professional
and friendly manner, handle all incoming telephone calls in a
courteous and helpful manner, maintain a clean entrance and
Hospitality Guide area, and greet all potential guests walking by.
This is a non-exempt position that reports directly to the General
Manager and indirectly to others in management. Essential Job Functions Passion for the brand Positive Attitude Consistent attendance and punctuality Compliance with employee handbook and training manuals Guiding guests through our service model and how it works Ability to work successfully in a fast paced environment Genuine friendliness - greeting all guests and co-workers in
such a way to make them feel welcome (i.e., a warm smile, saying
hello and goodbye, thanking guests) Adhere to Eureka's policies (i.e., dress code) Knowledge of all menu and bar items in order to respond
accurately to guests' inquiries Respond to guest questions accurately and in a friendly,
enthusiastic tone Calculate and quote accurate wait times via the Yelp or One Dine
app Sanitize all tables and chairs/booths prior to seating Seat all guests providing flatware and plateware Assist Service Champions in bussing tables using a tray Deliver food and beverages as needed Carry drinks to the table for guests being seated from the bar
using a tray Maintain Greeter desk and surrounding area in an orderly
fashion Efficiently Operate the POS system Execute proper food and drink placement at tables Polish and roll silverware Bus tables throughout the restaurant and set tables to Eureka!
Standards Thank all departing guests and asking them to return Maintain cleanliness of our restrooms periodically Qualifications Equipment Used Yelp waitlist and One Dine App iPad Point-of-sale System Assorted knives, scissors Coffee/Tea/Espresso Machines, if applicable Assorted china and flatware Tray to carry beverages QSR/Expo screen Pen and paper Sanitizing Bottle/Towel Physical Demands and Work Environment At-Will Statement & Job Description Disclaimer This position is at-will. Hospitality Guides have the right to
resign at any time, for any reason, with or without notice, with or
without cause. Likewise, Eureka! has the right to terminate
employment at any time, for any reason, with or without notice,
with or without cause. This at-will employment relationship will
remain in full force and effect notwithstanding any changes that
may occur in position, title, pay or other terms or conditions of
my employment with Eureka! This job description is intended to
convey information essential to understanding the scope of the job
and the general nature and level of work performed by job holders
within this job. However, this job description is not intended to
be an exhaustive list of qualifications, skills, efforts, duties,
responsibilities or working conditions associated with the
position. Nonessential functions of the job may be required to
perform other related duties as assigned. 2016 Eureka! Restaurant Group, an equal opportunity employer |
All rights reserved (2016)
Keywords: Eureka Restaurant Group, Redding , Hospitality Guide (3559), Other , Eureka, California
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