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Banker - New Accounts

Company: Merchants Bank of Commerce
Location: Redding
Posted on: June 8, 2021

Job Description:

Customer Service Representative

The Merchants Bank of Commerce team is a group of talented and dedicated individuals, working together to provide exceptional service to our customers and our community. At Merchants Bank of Commerce, our Purpose is to be a catalyst for successful growth in our people, our company, and our community. We work toward this Purpose each day, operating within the guidelines of our Core Values of Integrity, Ownership, Respect, Excellence and Teamwork. We believe our employees are our greatest asset, and we recognize and reward our employees, all of whom contribute towards the success of our company.

The Churn Creek office of Merchants Bank of Commerce has an immediate need for a Customer Service Representative. The Customer Service Representative is responsible for providing excellent customer service and adding to the positive growth of the Bank by providing solutions to customer needs and promoting products and services that meet their needs. This is done while ensuring prompt, efficient, confidential and accurate service.

Primary Responsibilities

include:

  • Providing prompt, efficient service, including identifying customer needs and matching them with proper products and/or services; providing problem resolution, quoting rates and calculating interest, processing stop payments and wires.
  • Opening new accounts and performing account maintenance, including preparing required documentation and ordering checks, cards, statements, etc., and setting up online banking.
  • Following established Bank procedures and practices to ensure completeness and accuracy of work.
  • Additional duties and projects as assigned.
Requirements

of the position are a high school diploma or equivalent, and an extensive knowledge of banking law and regulations related to new accounts and bank operations. The Customer Service Representative must also maintain confidentiality of sensitive information, work accurately with close attention to detail and maintain confidentiality of sensitive information, as well as the ability to understand and describe Bank products and services in a concise manner.

The successful Customer Service Representative will also have excellent customer service and communication skills, good time-management, organizational, multi-tasking, problem-prevention and problem-solving skills, a high degree of professionalism, and the ability to work independently and as part of a group.

Interested applicants should complete an application and submit it along with a current resume to or via US mail to:

Attn: Human Resources

Merchants Bank of Commerce

1177 Placer St

Redding, CA 96001

Merchants Bank of Commerce is an Affirmative Action and Equal Opportunity Employer.

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Keywords: Merchants Bank of Commerce, Redding , Banker - New Accounts, Other , Redding, California

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