IT Customer Success Manager

Company: New Charter Technologies
Location: Redding
Posted on: September 7, 2021

Job Description:

Are you someone who others look to for advice and strategy when it comes to business and technology?  Are you comfortable meeting and conversing with C-level executives?  Are you able to listen to business problems and come up with creative ways that technology may be able to help solve those problems?  Are you someone whose skillsets could be considered "a major in business, with a minor in technology"?

If you answered yes to most or all of those questions, then we have a position that you will love.  In a IT Customer Success Manager role you will help our clients create their IT strategy (at a high level, we have IT engineers and architects to work with you and do the really technical parts), plan out their IT budgets, manage all of their technology vendors, and leverage technology to accelerate their objectives.

You will love working with our clients who are premier businesses, municipal governments, healthcare organizations and non-profits throughout California.  You will manage between 15-30 client accounts, helping them to achieve success with the support of our world-class technical engineering team.

On a day to day basis, this includes meeting with clients and sometimes being part of their management or executive teams, planning budgets and IT strategy/roadmaps, meeting with technical leads to facilitate their successful execution of the technology plans, assisting clients with selecting and managing vendors, and researching innovative solutions that address client needs.   Some travel to clients throughout the state of California is required.

About Us:

Apex is an amazing place to work (selected as one of the best places to work in Shasta County by the SMART resource center), with excellent benefits, competitive compensation, great people and a fun, creative and dedicated company culture.   We are fast growing, and expanding throughout California, so even though this is a senior position, continued growth opportunities abound.

Primary Responsibilities & Skillsets Required:

• Budgeting
• High level IT project management
• IT Vendor Management
• Client Relationship Management
• C-Level communications skills
• Strategic Planning for IT related functions 
• Participate in management meetings
• Assist clients in developing IT policies
• Direct efforts of staff to facilitate client satisfaction for IT related tasks

Candidates should be:

• Detail Oriented
• Process Oriented
• Organized
• Able to communicate technical concepts at a business level
• Problem solvers
• Able to think strategically and tactically

Qualifications: 

• MSP or Service Industry Experience Required 
• Strong technical expertise 
• 3-5 years of experience in account management, business development, or strategic sales experience 
• Impeccable written and spoken communication abilities 

Additional Details: 

• Local candidates with the ability to commute to Redding will be considered 
• 40 hours per week, Monday through Friday with occasional need for afterhours work
• Salary range of $50,000 - 80,000 depending on experience 
• Permanent, Full-Time 

Keywords: New Charter Technologies, Redding , IT Customer Success Manager, Other , Redding, California