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Patient Registration Representative

Company: Common Spirit
Location: Redding
Posted on: January 10, 2022

Job Description:

Overview

For more than 70 years, Mercy Medical Center Redding has offered comprehensive health care in the North State, providing acute care and a full range of medical services. The 267-bed hospital offers major medical services including a Level II Trauma Center as well as specialized Cardiovascular Care, Stroke Care, Orthopedics, Neurological Surgery, Comprehensive Cancer Care, Maternity Care, and da Vinci Robotic Surgery. It is the sole provider of obstetrical services, along with the only Level III Neonatal Intensive Care Unit in Shasta County. In addition, the hospital's network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living. Mercy Medical Center Redding is a member of the Dignity Health system and is a sister facility to St. Elizabeth Community Hospital in Red Bluff and Mercy Medical Center Mt. Shasta. As one of the area's largest non-profit employers, we are proud to give back to the community by providing many programs and services to benefit overall health.

Visit https://www.dignityhealth.org/north-state/locations/mercy-redding to learn more.

Responsibilities

Position Summary:

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications

Minimum Qualifications:

* Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
* Experience in requesting and processing financial payments
* Applicable education and/or training can be used to balance a lack of experience High School diploma, GED or equivalent
* Thorough understanding of insurance policies and procedures
* Working knowledge of medical terminology
* Able to perform basic mathematics for payment calculation
* Intermediate to advanced computer skills

Preferred Qualifications:

* Two (2) years of experience preferred
* Knowledge of charity care programs, various government and non-government programs preferred

Keywords: Common Spirit, Redding , Patient Registration Representative, Other , Redding, California

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