Patient Experience Coach
Company: Mission Regional Medical Center
Location: Redding
Posted on: March 17, 2023
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Job Description:
Overview
Join an award-winning team of dedicated professionals committed to
our core values of quality, compassion and community! Shasta
Regional Medical Center, a member of Prime Healthcare, offers
incredible opportunities to expand your horizons and be part of a
community dedicated to making a difference.
Shasta Regional Medical Center is a 226-bed acute care facility
serving Northern California. The hospital offers a comprehensive
range of services. Shasta Regional Medical Center is one of the
nation's 50 Top Cardiovascular Hospitals recognized by Watson
Health and holds an 'A' Grade from Leapfrog Group, the nation's
premier advocate of transparency in health care.The hospital is
Joint Commission Certified for Stroke, Hip/Knee and Diabetes. They
are a Five Star recipient for treatment of heart failure,
respiratory failure and is named among the top 5% in the nation for
patient safety. Shasta Regional Medical Center delivers
patient-centered healthcare with compassion, dignity and respect
for every patient and their family. For more information, visit
www.shastaregional.com.
Responsibilities
Serves as knowledge, quality and process expert on patient
experience improvement. Acts as point of contact for facilities and
responds to patient experience inquiries related to measures,
analysis, support and interventions. Plans and provides training,
expert coaching and observation, knowledge assessment, and skill
validation in patient experience improvement for all levels of the
organization. Communicates all requirements and commitments for
each project. Prepares and presents both oral and written reports
and presentations on the progress of the facilities in meeting
their patient experience goals. Aids in monitoring, reporting and
analyzing patient experience data in order to identify priorities
and opportunities for improvement, and reporting on findings to key
stakeholders. Serves as a change agent on patient experience.
Partners with directors and other manager/coaches to establish and
sustain patient experience strategic plan. Adopts a proactive
approach to identify risk to plan success. Develops and organizes
tools, processes and procedures that can be utilized across the
system to ensure positive patient experiences. In collaboration
with Regional Director, interfaces with key leadership
constituencies to help drive system performance. Applies
evidence-based knowledge of performance improvement, survey
instruments and methodology to work. Leads, facilitates, or
participates in facility and facilities within region's patient
experience teams and improvement activities as assigned or approved
by director. Supports other teams' work in relation to patient
experience outcomes, and supports integration of process
improvements across system.
Qualifications
Experience consulting or coaching evidence-based best practiced
in-patient experience in a health care setting Bachelor's Degree in
Business, Healthcare or a related field, preferred. Must have
excellent communication and presentation skills - written and oral
Excellent interpersonal skills, with the ability to interact
effectively with a wide variety of stakeholders to creatively solve
problems, guide, and influence people. Must effectively manage
time, and operate as a self-starter by being proactive and
assertive. Ability to manage multiple projects and meet multiple
deadlines with excellent organizational and project management
skills as well as a strong attention to detail. Requires knowledge
of CAHPS, Reputation Management, and other such patient experience
surveys in the public domain that impact public reporting and
value-based reimbursement. Strong computer literacy and software
experience - Word, PowerPoint, Excel, Adobe Acrobat. Ability to
travel to all entity locations throughout the geographic service
area.
Shasta Regional Medical Center offers competitive compensation and
a comprehensive benefits package that provides employees the
flexibility to tailor benefits according to their individual needs.
Our Total Rewards package includes, but is not limited to, paid
time off, a 401K retirement plan, medical, dental, and vision
coverage, tuition reimbursement, and many more voluntary benefit
options. A reasonable compensation estimate for this role, which
includes estimated wages, benefits, and other forms of
compensation, is $28.00 to $32.90. The exact starting compensation
to be offered will be determined at the time of selecting an
applicant for hire, in which a wide range of factors will be
considered, including but not limited to, skillset, years of
applicable experience, education, credentials and licensure.
We are an Equal Opportunity/Affirmative Action Employer and do not
discriminate against applicants due to veteran status, disability,
race, gender, gender identity, sexual orientation or other
protected characteristics. If you need special accommodation for
the application process, please contact Human Resources. EEO is the
Law:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Keywords: Mission Regional Medical Center, Redding , Patient Experience Coach, Other , Redding, California
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