HomeStore - Customer Service Representative
Company: Ashley Furniture Industries, Inc.
Posted on: January 15, 2022
Description The Customer Service Representativeprovides
exceptional customer care and helps to exceed customer expectations
daily. This position performs daily sales order entry and payment
processing, undertakes the store's administration functions and
provides clerical support to store accounting functions that all
help to create an easy, enjoyable guest shopping experience that
generates new and repeat business. Provide an outstanding service
experience for every HomeStore customer and guest. Maintain a
welcoming, professional visible presence at the front desk; engage
with guests, ensuring they are always treated in a cordial,
respectful manner in a way that represents the Company brand image.
Handle customer issues directed to the store, over the phone and in
person; take detailed notes and execute steps needed for resolution
in a positive, professional and helpful way. Respond to customer's
inquiries regarding sales, billing and delivery; call customers to
confirm and schedule deliveries; partner with the sales team to
meet and exceed customers' service expectations professionally and
with respect. Process sales orders accurately and efficiently.
Follow cash handling procedures. Assist customers with the credit
application process and financing arrangements as needed. Maintain
sales transaction documentation. Assist with store opening and
closing procedures including cash balancing and daily checklists.
Provide clerical support for store administration and accounting
functions. Handle telephone traffic and route calls using
professional paging methods. Assist in the completion of daily
sales and other store reports. Assist with inventory and loss
prevention processes. Participate in the bi-annual inventory
process. Demonstrate the Company's Core and Growth Values in the
performance of all job function We are an equal opportunity
employer and provide a drug free working environment. While Ashley
appreciates the interest of all candidates only meeting specific
job requirements may be contacted. Principals Only. Associated
topics: agent, call center associate, call center representative,
csr, customer service associate, customer service specialist, rep,
service representative, system support, telephone service
Keywords: Ashley Furniture Industries, Inc., Redding , HomeStore - Customer Service Representative, Sales , Redding, California
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