Parts Service Representative
Company: Volvo Group
Location: Redding
Posted on: May 23, 2023
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Job Description:
Position Description
The responsibility of the parts service representative will ensure
that all customers accurately receive the support and customer
service needed in the parts and warehouse departments. The person
responsible must be detail oriented, able to provide courteous and
professional customer service and have the ability to operate in a
fast-paced environment with a team compiled of vendors, co-workers
and customers.
---This position will champion a "Safety First", "Customer Focused"
and a "Continuous improvement" culture.
---Enforce and adhere to all company policies, procedures,
standards, and values.
---Maintain excellent customer and employee relations.
---Work safely at all times. Adhere to all VCES safety guidelines,
policies, and practices.
Main Tasks/ Responsibilities:
---Oversee the front counter parts retail desk: order acceptance
and entry, will calls and distribution.
---Process emergency part orders in a timely manner.
---Assist with inventory management (ordering, shipment, monitoring
backorders) and help maintain Showroom displays on a regular
basis.
---Identify ordered parts with long lead time and obtain through
alternate suppliers within price guidelines. Be able to manage and
invoice ship direct orders timely.
---Maintain accurate documentation of all part orders for customers
and file all needed history documentation.
---Submits all parts warranty and return claims within the required
time frame to receive maximum credit.
---Communicate with management on parts availability issues.
---Determine pricing on all orders is correct and in accord to
company policy.
---Conduct daily tracking of outstanding orders and/or
shipments.
---Perform other duties as assigned.
Education/Professional Qualifications required for the
position:
---High School diploma or GED preferred.
---2-4 years of prior work experience (Construction, Warehouse,
Automotive industry) preferred.
---Possesses a valid California Driver's license.
Additional Important Requirements:
---Proficient in standard computer systems (Quipware, Microsoft
Office Products).
---Knowledgeable of warehouse inventory numbering system.
---Knowledge in shipping methods, material handling equipment and
tools.
---Problem solving and troubleshooting skills required.
---Able to complete in-house certification for Forklift
Operator.
---Good communication and interpersonal skills.
---Bilingual in Spanish is a plus.
Benefits:
At the Volvo Group, we strive for a clear, transparent, and
straightforward compensation approach, motivating you to contribute
to the company's growth. For this position, the hourly rate is set
at $32.85 - $36.50, and where applicable, bonus eligible. The range
for this role, as well as final salary offered, is determined by
several factors including, but not limited to, geographic location,
work-related knowledge, certifications, skills, education, and
experience. In addition to these factors, we believe in the
importance of pay equity and consider internal equity of our
current team members as part of any final offer.
About us
The Volvo Group drives prosperity through transport solutions,
offering trucks, buses, construction equipment, power solutions for
marine and industrial applications, financing and services that
increase our customers' uptime and productivity. Founded in 1927,
the Volvo Group is committed to shaping the future landscape of
sustainable transport and infrastructure solutions. Countless
career opportunities are offered across the group's leading brands
and entities that share a culture of Trust, Passion, High
Performance, Change and Customer Success.
www.volvogroup.com/career.
Volvo Construction Equipment is a global company driven by passion,
curiosity and by our purpose: to build the world we want to live
in. We believe that only through imagination and teamwork can we
develop a world that is cleaner, smarter and more connected. Our
company culture reflects this belief through the care and trust it
places in our customers, employees and suppliers. People are at the
heart of our business. It is through our strong network of
talented, enquiring and innovative minds that we have been able to
pave the way towards a more sustainable future. The global
construction industry is our arena and our employees are our
greatest assets.
We can only continue to stand out as industry leaders through the
people driving us forwards. Come be a part of our team and help us
build tomorrow.
Keywords: Volvo Group, Redding , Parts Service Representative, Sales , Redding, California
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